So I’ve been em ailing Daniel for a week, I only get one response and it has nothing to do with the questions I have been asking. PwnCNC your customer service has been terrible. I keep asking the same question over and over again. With no response . Will the Masso conversion kit work with an Avid Benchtop PRO 2’x3. this is one of the resaens I dint want to purchase an PwnCnc Dominator. A lot of people were complaining when they first came out about customer service and no literature. I would expect more from you. And put a phone number up on your site. it’s idiotic that you don’t have a phone number when you have a retail site.
what is the nema motor size on your avid, nema 23 or nema 34?
If its nema 23 you’ll be able to use it with only one other consideration, if not you’ll be responsible for conversion from nema 34 to nema 23.
After that I find it unlikely that we’ll have sensor mounts specific to your setup. Maybe you’ll be able to easily make something work. I believe these are the sensors provided… and they might even be a direct replacement.
I can’t think of any other compatibility limitations aside from the considerations above since you gut everything from your existing machine to the frame, and replace it.
Avid has a phone number right at the top of their website. You have a retail store for christ sake lol
I can do the Nema 23 as I’m thinking about purchasing the Benchtop PRO without any electronics
Try 479-480-4337
the nema motor size and the sensor mounting are the only parts that “go on” the machine, everything else is routed by or mounted somewhere else.
Masso has a 100x100 vesa mount, and for example, mine is mounted with a fully articulating monitor mount on the side of my table.
David, I found the problem. Several of your emails were caught by our email provider’s spam quarantine and therefore never reached our support ticket system. I’ve released the messages and approved your email address so future messages should come through normally. I’m sorry that happened.
To be clear, this was an email-delivery issue—not an attempt to ignore you. If an email doesn’t generate a support ticket confirmation, you can also create a ticket directly through support.pwncnc.com.
We handle technical support in writing so questions, order information, photos, wiring details, and troubleshooting results remain documented. We also provide extensive Dominator Pro documentation through the product page, our support Knowledge Base, and the complete video build series linked from the product description.
Regarding your original question: a MASSO conversion using NEMA 23 motors may be transferable from the Avid Benchtop Pro to a Dominator Pro mechanics-only machine later. However, motor sizing, sensor mounting, and some machine-specific cabling or hardware would need to be confirmed for each machine.
Now that I’ve located your messages, I’ll respond to the original inquiry directly.
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Daneil,
Thanks for the clarification. I was quite surprised when I didn’t hear back at some point because typically you have great customer service. Thanks again
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